Global Peptide Shop is committed to supplying high-quality laboratory research products with professional packaging, quality assurance, and secure distribution. Due to the specialised nature of the products supplied, the following Refund and Returns Policy applies to all purchases made through the Global Peptide Shop website.

By placing an order with Global Peptide Shop, you acknowledge that you have read, understood, and agreed to this policy.

1. Research Use Only

All products sold by Global Peptide Shop are strictly intended for laboratory research purposes only.

Products sold by Global Peptide Shop are:

• Not intended for human consumption
• Not intended for medical use
• Not intended for veterinary use
• Not intended to diagnose, treat, cure, or prevent any disease

Customers purchasing from Global Peptide Shop confirm that they are purchasing products solely for lawful laboratory research purposes.

Due to the specialised and sensitive nature of these materials, returns are limited and subject to the conditions outlined in this policy.

2. No Change of Mind Returns

Global Peptide Shop does not accept returns or issue refunds for change of mind purchases.

Once products leave our facility they cannot be re-stocked or resold due to laboratory safety and quality control requirements.

Customers are responsible for ensuring that all products ordered are correct before completing checkout.

3. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or incorrect, customers must notify Global Peptide Shop within 48 hours of delivery.

To initiate a review, please email:

sales@globalpeptideshop.com.au

Include the following information:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging
• Shipping label

Once the claim has been reviewed, Global Peptide Shop may at its discretion offer one of the following remedies:

• Replacement product
• Store credit
• Refund to the original payment method

Claims submitted outside the 48-hour reporting window may not be eligible.

4. Shipping Damage or Lost Packages

All shipments are carefully packaged to maintain product integrity.

If a shipment is:

• Lost in transit
• Damaged during transport

Customers must notify Global Peptide Shop as soon as possible so an investigation can be initiated with the shipping carrier.

Refunds or replacements for shipping incidents will be evaluated on a case-by-case basis.

Global Peptide Shop is not responsible for shipping delays caused by:

• Courier companies
• Customs inspections
• International shipping delays
• Weather events or transport disruptions

5. Order Cancellations

Orders may be cancelled only before they are processed for shipping.

Once an order has been:

• Processed
• Packed
• Dispatched

It can no longer be cancelled or refunded.

6. Payment Disputes & Fraud Prevention

Global Peptide Shop actively monitors transactions for fraudulent activity.

Customers agree to contact Global Peptide Shop directly to resolve any order issues before initiating a payment dispute or chargeback.

Fraudulent chargebacks or abuse of the dispute process may result in:

• Immediate account suspension
• Cancellation of future orders
• Legal action where appropriate

7. Product Handling & Storage

Customers are responsible for ensuring that all products are stored and handled according to proper laboratory practices after delivery.

Global Peptide Shop is not responsible for product degradation caused by:

• Improper storage conditions
• Improper handling
• Exposure to unsuitable environmental conditions
• Improper laboratory procedures

8. Limitation of Liability

Global Peptide Shop shall not be held liable for any misuse of products purchased through this website.

All products are sold strictly for laboratory research purposes only, and customers accept full responsibility for ensuring proper use in accordance with applicable laws and regulations.

9. Policy Updates

Global Peptide Shop reserves the right to update or modify this Refund and Returns Policy at any time without prior notice.

The most current version will always be available on the Global Peptide Shop website.

10. Contact

For all refund or return enquiries please contact:

Global Peptide Shop
Email: sales@globalpeptideshop.com.au

Our support team will review all requests and respond as soon as possible.